Shipping policy
SHIPPING & DELIVERY
Thank you for choosing The Private Lash.
We carefully prepare every order and package each product with love.
PROCESSING TIME
Orders are typically processed within [2–5] business days.
Please note that processing time is separate from shipping time.
During launches, promotions, holidays, or high-volume periods, processing may take longer.
SHIPPING TIME
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Estimated delivery times are:
Standard Shipping: [3–7 business days]
Priority Shipping: [1–3 business days]
Shipping estimates are provided by the carrier and are not guaranteed.
SHIPPING DELAYS
Once your package has been handed over to the shipping carrier, The Private Lash is not responsible for delays caused by:
- Weather
- Carrier delays
- Incorrect addresses
- Holidays
- Lost or delayed packages
- Other circumstances outside our control
If your tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier directly.
INCORRECT SHIPPING ADDRESS
Please carefully review your shipping information before completing your purchase.
If an incorrect address is provided and your order has already shipped, we may be unable to change or reroute the package.
If the package is returned to us, additional shipping charges may apply before it can be reshipped.
LOST OR STOLEN PACKAGES
The Private Lash is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.
Please consider shipping your order to a secure location.
INTERNATIONAL ORDERS
We currently ship internationally.
If international shipping is offered, customers are responsible for any applicable customs fees, duties, or taxes.