Refund policy
REFUND & RETURN POLICY
Last Updated: 08/08/2026
Thank you for shopping with The Private Lash. We want you to love your products, but because our products are applied around the eyes, we prioritize hygiene and customer safety.
ALL SALES ARE FINAL
Due to the personal and hygienic nature of our lash products, The Private Lash does not accept returns or exchanges on opened or used products.
This includes, but is not limited to:
- Lash cluster trays
- Lash adhesive/glue
- Lash tools
- Bundles containing any opened product
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please email privatelabelstudiosllc@gmail.com with:
- Your order number
- Your full name
- A description of the issue
- Clear photos/videos of the product and packaging
If approved, we may offer a replacement, store credit, or refund at our discretion.
UNOPENED PRODUCTS
If you choose to offer returns on unopened products, use:
Unopened and unused products may be eligible for a return within [7] days of delivery, provided the product remains sealed and in its original condition.
Customers are responsible for return shipping unless the item was damaged or incorrectly shipped by The Private Lash.
FINAL SALE ITEMS
Sale items, promotional items, and limited-edition products are final sale unless otherwise stated.
ORDER CHANGES & CANCELLATIONS
Orders begin processing quickly. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or shipping.
Questions?
Contact: privatelabelstudiosllc@gmail.com